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RENTAL TERMS & CONDITIONS
Any bookings made through Alpha Car (hereafter referred to as “the Company”)
are based on the acceptance of the terms and
conditions herein by the hirer (hereafter
referred to as “the Customer”.)
PRE-QUALIFICATION
Driver’s licence: Customers must have held a
full driving licence for a minimum of 12 months.
This licence must be presented on the
day of hire.
An international driving licence is required for
any driver whose licence is of non-roman
alphabet (e.g. Japanese).
Minimum age: The minimum age for hire with
insurance through the Company is 18.
Additional Drivers:
Additional Drivers can be added to a rental
subject to these same Pre-qualification
conditions. The Customer will ensure that any
Authorised Driver complies with the Rental Terms
and Conditions. Only the Customer and Authorised
drivers named overleaf are permitted to drive
the rental vehicle.
USE OF VEHICLE
The Vehicle will not be used for:
i/ The carriage of passengers or property for
hire or reward
ii/ Racing, pace-making, reliability trials,
speed testing or driving instruction
iii/ To propel or tow any other vehicle or
trailer except where the vehicle is covered by
the Customers own insurance and the Company’s
written consent has been obtained.
iv/ In violation of the provision of any
legislation, order or regulation affecting the
use, loading or condition of the vehicle for any
illegal purpose.
v/ Outside Mainland Mauritius
vi/ For courier/delivery use or fast food
delivery
vii/ Driving tuition
The Customer acknowledges that any property left
at the company’s premises, or within the vehicle
before, during or after the hire, is left at the
Customers own risk and that the Company takes no
responsibility for damage or loss to such
property.
CHARGES
Deposits:
At the time of rental a 300 € refundable deposit
will be pre-authorised on a major credit debit card to secure the booking.
Debit card cannot be used here. Diners
Club, Solo and Electron cards are not accepted.
The estimated rental cost will also be pre-authorised
before the rental commences. Upon termination of
hire, provided the vehicle has been returned in
good condition
and no further charges are payable, then the 300
€ deposit will be released.
Rental Charge
The rental charge includes taxes, breakdown
cover, unlimited mileage, third party insurance
and vat. Details of who to contact in the event
of breakdown will be given at the commencement
of hire.
Third party insurance is included in the rental
charge. Law requires this. The excess on this
insurance is 300 €.
The Rental charge is taken when the rental
starts. The Company will work out the total
charges and only then is the sum charged against
the Customers nominated card or paid cash in
acceptable currency ( €, $, £, Rs )
CHARGEABLE DAMAGE
Damage liability insurance included covers the
Customer for financial responsibility for damage
to the vehicle, no matter how the damage is
caused providing that the Rental Terms and
Conditions have not been broken. The cover
includes the cost of repairs to, or replacement
of all or part of the vehicle. The insurance
carries an excess of 300€. This means the
Customer will have to pay the first €300 of any
damage. Should the vehicle be returned with
additional damage then €300 will be taken, and
any difference refunded once an authorised
repairer has given a written quote for the
repair work. Where these Rental terms and
Conditions are broken, or where damage/theft is
caused to the vehicle or any third party by the
Customers wilful act or through negligence then
this insurance cover does not apply. The
Customer would then become liable for the TOTAL
repair or recovery costs. This includes, but is
not restricted to, responsibility for any loss
or damage to the vehicle or its accessories as a
result of theft occurring when the Customer or
any authorised driver has left the keys in or
with the vehicle and the Customer hereby
indemnifies the Company against such loss or
damage. Damage is chargeable to the Customer
regardless of blame. If a third party is
involved, it is the Customers responsibility to
present the Company with full details of any
involved parties. The Company will deduct the
excess, and if any money is recovered from the
third party, it is the Company’s responsibility
to refund the Customer this amount.
The Customer agrees to return the vehicle with
all tyres, tools, audio equipment and other
accessories in the same condition as when
received. Damage also includes and is not
exclusive to stone chips, tyres, punctures,
windscreens, mirrors, aerials, fuel caps and
loss of wheel trims. If special cleaning is
required for whatever reason, the Company will
charge up to the excess amount to cover the cost
of any cleaning and/or repair work required.
ADDITIONAL EQUIPMENT
Child Car Seats are available upon request and
subject to availability. This is a FREE
provision on a first come first served basis.
These items can be pre-booked and should be
requested at time of booking.
Roof boxes are not available.
FUEL
Rental vehicles use either Unleaded or Diesel
fuel. The Customer will be advised of which type
of fuel the Rental vehicle takes upon the start
of rental. If a vehicle is incorrectly filled it
can cause severe damage and should not be driven
any further. The vehicle will need to be
recovered and then repaired. This is classed as
chargeable damage. The fuel level of your
vehicle upon the start of hire will be marked
down on the vehicle inspection sheet. The
vehicle should be returned with the same amount
of fuel. Where the vehicle is returned with less
fuel that it started the Company will charge you
at a variable rate (available upon request upon
start of hire) for the difference. Please be
advised that if the vehicle is returned with
more fuel than when the rental started the
Company are unable to refund any monies for this
excess.
ONLINE DISCOUNT
The price displayed when booking online will
include any applicable online discounts.
EXTENSIONS / LONG TERM HIRES
In the event the Customer requires a vehicle
longer than the agreed rental period overleaf
the Customer must notify the Company at least 2
working hours prior to the termination of the
agreed rental period. In the event that the
Customer fails to notify the Company of such
requirement the authority to retain the rental
vehicle may, at the Company’s discretion,
terminate and, in that event, the Customer will
become liable for any loss of damage incurred by
the Customer as a result. The Company reserves
the right, in the event of such failure of
notification, to use such lawful means as it may
choose to recover the said rental vehicle.
For any long term hires the Company will contact
the Customer to check mileage periodically and
reserve the right to ask for the vehicle to be
exchanged at any point during the rental period.
The Company may also ask for the rental vehicle
to be taken to the hiring branch for inspection
and/or safety checks.
PENALTIES/CHARGES
The Customer is liable for all penalties
incurred during the rental period including, but
not restricted to, parking, clamping, bus lane
and speeding fines, congestion and compound
charges.
At the termination of rental, where the vehicle
is being collected, it is the Customers
responsibility to ensure that the vehicle is
parked in a suitable place to allow collection
at any time up to a period of 6 working hours
from the time of advising collection or the
booked collection time, whichever is sooner,
without the imposition of any parking or
clamping fines or towing or compound charges. If
this provision is not complied with then the
Customer shall be responsible for such
penalties. There will
also be a charge for loss of income while the
vehicle cannot be rented out.
AVAILABILITY
All reservations are made subject to
availability. The Company regret that there may
be times when, due to unforeseen circumstances,
they may not be able to supply the vehicle,
group, or equipment required. If we are unable
to conform to your vehicle reservation, we will
endeavour to offer you an alternative vehicle in
the next highest class/group, at no extra
charge. WE REGRET THAT WE
ARE UNABLE TO ACCEPT ANY LIABILITY TO YOU FOR
ANY DIRECT LOSS OR DAMAGE WHICH YOU INCUR WHICH
WAS NOT REASONABLY FORSEEABLE BY US, OR FOR ANY
INDIRECT LOSS OR DAMAGE, ARISING FROM OUR
FAILURE TO HONOUR ANY PART OF YOUR RESERVATION.
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